If you are not 100% satisfied with your product, you have 24 hours from the day you receive the products (the “Product(s)”) to return it back to us for an exchange.
All garments are subject to inspection and we will notify you of the approval or rejection of exchange once we receive the garment.
If your exchange is approved, you will receive coupon voucher for the full value of the garment you wish to exchange. You may use this store credit towards an immediate replacement product or any future purchase.
We do not facilitate cash refunds.
How to Exchange
- Please inform us of an exchange by calling our customer service hotline +94 779293919 or e-mail [email protected] during operating hours.
- Please provide the relevant order number to expedite this process.
- All merchandise being exchanged must be unwashed and unworn. All internal tags must be attached to the garment and the garment should be original condition.
- Delivery charges are not refunded however we will not charge for exchange pick up. Relevant delivery charges will be charged to deliver the replacement product
- Products exchanged as a result of a defect shall be replaced with no additional delivery charge.
- You are responsible for taking reasonable care in packing Products for exchange in order to prevent damages while such products are being transported back to us.
- We do not permit exchanges on sale items or discounted items.
- We allow only one-time exchange per invoice.
- Once we receive your exchange, it may take up to 3-4 business days to process your request and give you store credit.